Refund & Cancellation Policy

1. Digital Products

Due to the nature of digital products, digital products are generally non-refundable once the product has been successfully delivered, downloaded, or accessed, except where a refund is required under applicable law or where we determine that a refund is appropriate.

Digital products may include:

• Photoshop Actions
• Templates
• Printable files
• Presets
• Digital cards/files
• Tutorials and educational content
• Software-related resources
• Other downloadable products

Before purchasing a digital product, customers should carefully check the product description, compatibility, included files, software requirements, and other specifications.

2. Digital Product Not Working

If a purchased digital product has a genuine technical defect or is substantially different from its product description, please contact us.

We may request:

• Order ID
• Purchase details
• Screenshot or screen recording
• Details of the problem
• Information about your software/system

Where the issue is verified, we may provide troubleshooting assistance, a replacement file, updated version, or another appropriate resolution.

3. Duplicate Purchase

If you accidentally purchase the same digital product more than once, please contact us as soon as possible.

Duplicate purchase requests will be reviewed individually.

4. Physical Products

A return or replacement may be available for physical products in cases such as:

• Product received damaged.
• Wrong product received.
• Missing product/items.
• Manufacturing defect.
• Product significantly different from the ordered product.

5. Reporting Damaged or Wrong Products

Customers should contact us within 48 hours of delivery if a product is received damaged, defective, or incorrect.

Please provide:

• Order ID
• Customer name
• Contact number
• Photos/videos of the package
• Photos/videos of the received product
• Description of the issue

Failure to report an issue within the specified period may affect eligibility for replacement or return.

6. Return Conditions

Where a return is approved:

• The product should generally be unused and in its original condition and packaging.
• The product should not have been intentionally damaged.
• The customer may be required to provide photographs or videos before the return is approved.
• Return shipping arrangements will depend on the reason for the return.

Products that are used, damaged after delivery, altered, or otherwise not eligible under this policy may not qualify for return or replacement.

7. Refund Processing

If a refund is approved, it will generally be processed through the original payment method or another appropriate method.

The time required for the amount to appear in your account may depend on the payment gateway, bank, or financial institution.

8. Order Cancellation

Physical product orders may be cancelled before dispatch where possible.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

Digital product orders generally cannot be cancelled after delivery, download, or access.

9. Non-Refundable Situations

A refund may not be provided for:

• Change of mind regarding a digital product.
• Digital product already downloaded or accessed.
• Failure to check product requirements before purchase.
• Incompatibility caused by the customer's system/software where compatibility requirements were clearly provided.
• Incorrect information provided by the customer.
• Improper use of the product.
• Products damaged after delivery due to customer handling.
• Delay caused by incorrect shipping information provided by the customer.

10. Exceptions

Nothing in this policy is intended to limit any consumer rights or remedies that cannot legally be excluded under applicable law.